Owners of select new Mercedes-Benz electric vehicles (EVs) have found themselves without the complimentary Chargefox subscriptions they claim they were promised.
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A CarExpert reader who purchased a Mercedes-Benz EQE sedan around six months ago received an email from Chargefox saying owners of the EQE, EQV people mover, and eVito Panel Van have had their complimentary subscription deactivated as of November 1, 2023.
They claim they had been previously assured by their Mercedes-Benz dealer the subscription was included at the time of purchase, however, they are now being billed for using the public EV fast-charging network.
"It has come to our attention that purchasers of some new Mercedes-Benz Electric Vehicles have been provided with a Chargefox charging subscription in error," said the company in its email.
"Purchasers of Mercedes-Benz EQE, EQV and eVito Panel Van models have incorrectly been provided with charging subscriptions and will have their access to free charging deactivated from the 1st of November 2023.
"You are welcome to continue to use the Chargefox network however all vehicle charging which takes place from the 1st of November will be charged to your registered credit card."
It's worth noting the EQE and eVito Panel Van have never been publicly advertised by Mercedes-Benz as receiving a complimentary Chargefox subscription.
For EQV owners on the other hand, a Chargefox spokesperson confirmed some owners were given a five-year Chargefox subscription "in error", instead of the proper one-year subscription included with the purchase of the electric people mover.
Content originally sourced from: CarExpert.com.au
